Questions?

What happens after I place an order?


After placing your order, a member of our team will contact you via email to confirm the details of your order.




When is the latest I can place my order?


We encourage you to place your order at least 15 days in advance of event date. Orders placed ess than 15 days prior will incur a rush charge.




Will the arrangements look exactly like the image on the website?


We make every effort to replicate the flower arrangements as exactly as shown on our website. Sometimes the color on the website images are different than actuality due to screen filters. We reserve the right to make substitutions in the event a particular flower is not available. In this event, the integrity of the color scheme will be maintained and flowers of equivalent valuevwill be used. By commissioning Blooms by Oochay (dba Designs by Oochay, LLC) to design and create floral pieces for your event, you are entrusting the artists and representatives to utilize their design skills and capabilities. Client gives Designs by Oochay, LLC full Artistic License to create distinctive and unique floral pieces for your event.




Are these fresh or artificial flowers?


All arrangements are made with fresh flowers.




Will there be someone available to setup my arrangements upon delivery?


All deliveries include drop-off only. There will be no team member available to unpack and setup any items.




Do you offer full service for weddings and events?


Yes, we do! Visit our sister company – www.designsbyoochay.com




I like a particular arrangement but not the colors of the flowers used, can I change the colors?


At this time, we are unable to accept customizations to the designs. For full service design which includes customization, please visit our sister company – www.designsbyoochay.com




What information should I include when placing an order?


Please include your name, phone number, email address, delivery location (aka Shipping
Address).




Do you accept orders via phone?


Unfortunately, we are unable to take orders via a phone at this time.




Can you deliver my order to multiple locations?


The delivery fee is for one drop-off location only. If you require additional location drop-off,
additional fees will apply.




What’s your refund/cancellation policy?


Cancellation must be received no less than 30 days prior to event date. Cancellation placed 30 days prior to the event date, will be issued a refund with a $60 administrative fee. No refunds are issued if cancelled within 30 days of the event.




Can I make changes to my order?


Additions must be made no later than 7 days prior to event date.





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7905 Cessna Ave, Suite K, Gaithersburg, MD 20879

240-389-3599

sales@bloomsbyoochay.com

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