Question 1

What happens after I place an order?

Answer

After placing your order, a member of our team will contact you via email to confirm the details of your order.

Question 2

When is the latest I can place my order?

Answer

For events, we encourage you to place your order at least 15 days in advance of your date. Orders placed less than 15 days prior may incur a rush charge. For other deliveries, we encourage orders be placed at least 2 or 3 days before delivery date.

Question 3

Will the arrangements look exactly like the image on the website?

Answer

The designs on our site were created by our in house design team. While we make every effort to replicate the flower arrangements as exactly as shown on our website, sometimes the color on the website images are different than actuality due to screen filters. We reserve the right to make substitutions in the event a particular flower shown is not available. In this event, the integrity of the color scheme will be maintained and flowers of equivalent value will be used. By commissioning Blooms by Oochay (dba Designs by Oochay, LLC) to design and create floral pieces, you are entrusting the artists and representatives to utilize their design skills and capabilities. Client gives Designs by Oochay, LLC full Artistic License.

Question 4

Are these fresh or artificial flowers?

Answer

All arrangements are made with fresh flowers.

Question 5

Will there be someone available to setup my arrangements upon delivery?

Answer

All deliveries include drop-off only. There will be no team member available to unpack and setup any items.

Question 6

Do you offer custom design services for weddings and events?

Answer

Yes, we do! Visit our sister company – www.designsbyoochay.com

Question 7

I like a particular arrangement but not the colors of the flowers used, can I change the colors?

Answer

At this time, we are unable to accept customizations to the designs. For full service design which includes customization, please visit our sister company – www.designsbyoochay.com

Question 8

What information should I include when placing an order?

Answer

Please include your name, phone number, email address, delivery location (aka Shipping
Address).

Question 9

Do you accept orders via phone?

Answer

Unfortunately, we are unable to take orders via phone at this time.

Question 10

Can you deliver my order to multiple locations?

Answer

The delivery fee is for one drop-off location only. If you require additional location drop-off,
additional fees will apply.

Question 11

What’s your refund/cancellation policy?

Answer

All Sales are final, therefore no returns, exchanges or refunds will be issued. Photo of arrangement will be taken upon delivery as proof of quality. Care instructions will be provided and recipient is responsible for care of flowers upon delivery. Purchaser and recipient understands that these are fresh flowers which is a perishable product. For any questions, please feel free to reach out at sales@bloomsbyoochay.com Include your contact information, and we will do our best to address any questions or concerns.

Question 12

Can I make changes to my order?

Answer

We may be able to accommodate changes to an order depending on when the order is placed and delivery or pick up date is. Please email us at sales@bloomsbyoochay.com with any changes or questions.

Questions?