What happens after I place an order?
When is the latest I can place my order?
For events, we encourage you to place your order at least 15 days in advance of your date. Orders placed less than 15 days prior may incur a rush charge.
Will the arrangements look exactly like the image on the website?
The designs on our site were created by our in house design team. While we make every effort to replicate the flower arrangements as exactly as shown on our website, sometimes the color on the website images are different than actuality due to screen filters. We reserve the right to make substitutions in the event a particular flower shown is not available. In this event, the integrity of the color scheme will be maintained and flowers of equivalent value will be used.
Are these fresh or artificial flowers?
Will there be someone available to setup my arrangements upon delivery?
All deliveries include drop-off only. There will be no team member available to unpack and setup any items.
Do you offer custom design services for weddings and events?
I like a particular arrangement but not the colors of the flowers used, can I change the colors?
What information should I include when placing an order?
Do you accept orders via phone?
Unfortunately, we are unable to take orders via phone at this time.
Can you deliver my order to multiple locations?
The delivery fee is for one drop-off location only. If you require additional location drop-off,
additional fees will apply.
What’s your refund/cancellation policy?
All Sales are final, therefore no returns, exchanges or refunds will be issued.
Can I make changes to my order?
We may be able to accommodate changes to an order depending on when the order is placed and delivery or pick up date is. Please email us at firstname.lastname@example.org with any changes or questions.
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